TERMS AND CONDITIONS

 

THIS WEBSHOP IS OPERATED BY

ANUSCHKA HOEVENER
LINIENSTR 196
10119 BERLIN
GERMANY


ANY USE OR PURCHASES THROUGH THIS WEBSITE IMPLIES YOUR AGREEMENT TO ALL OF THE TERMS OF SERVICE.
THE PHOTOS ILLUSTRATING THE PRODUCTS PRESENTED ON THIS WEBSITE REPRODUCE THEM AS FAITHFULLY AS POSSIBLE, BUT ARE OF NO CONTRACTUAL VALUE.
THE CUSTOMER IS ADVISED TO VIEW THE DESCRIPTION OF EACH PRODUCT TO SATISFY HIM/HERSELF AS TO ITS BASIC CHARACTERISTICS.
PRODUCTS, PRICES AND ILLUSTRATIONS ARE SUBJECT TO CHANGE.
PLEASE FEEL FREE TO ASK US ANY QUESTIONS ABOUT THE PRODUCT OR THE ORDERING PROCESS.

PRICE

THE PRICES ARE INDICATED IN EURO INCLUDING 19% GERMAN VAT.
THIS 19% VAT WILL BE CHARGED FOR ANY PURCHASES INSIDE THE EUROPEAN UNION BUT WILL BE AUTOMATICALLY DEDUCTED FOR PURCHASES OUTSIDE THE EUROPEAN UNION. IN THE EVENT OF PURCHASE FROM A COUNTRY OUTSIDE OF THE EUROPEAN UNION YOU ARE THE IMPORTER OF THE PRODUCTS CONCERNED. CUSTOMS DUTIES OR OTHER LOCAL TAXES COULD BE ELIGIBLE. THESE SUMS ARE PAYABLE BY THE CUSTOMER AND ARE NOT REFUNDABLE.

PURCHASING

ONLINE PURCHASES CAN BE MADE THROUGH PAYPAL VIA YOUR ACCOUNT OR CREDIT CARD. YOU DO NOT NEED A PAYPAL ACCOUNT TO MAKE A PURCHASE.
WE ACCEPT VISA, MASTERCARD AND AMERICAN EXPRESS.
WE MAY ASK FOR FURTHER INFORMATION ABOUT YOUR IDENTITY IN ORDER TO SECURE THE PAYMENT.
ONCE YOUR ORDER HAS BEEN CONFIRMED VIA EMAIL AND PAYMENT PROCESSED, YOUR ITEMS WILL BE SHIPPED.
ORDERS ARE USUALLY PROCESSED WITHIN 1-5 DAYS.
WE WILL MAKE EVERY EFFORT TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE.
IN THE EVENT THAT THE ITEM ORDERED MAY BE OUT OF STOCK, WE WILL CONTACT YOU.

SHIPPING

SHIPPING IS FREE.
WE SHIP DOMESTICALLY AND INTERNATIONALLY.
RETURN COSTS ARE PAID BY THE CUSTOMER.
WE SHIP WITH GERMAN POST, WITH DELIVERY CONFIRMATION AND INSURANCE.
PLEASE INFORM US IF YOU PREFER ANOTHER CARRIER. YOU MAY INCUR EXTRA CHARGES OR YOU MAY INFORM US OF YOUR ACCOUNT NUMBER AND WE WILL TAKE CARE OF PREPARING THE PACKAGE FOR YOU.
THE PRODUCTS ORDERED BY THE CUSTOMER ARE DELIVERED TO THE ADDRESS GIVEN BY THE CUSTOMER. PLEASE DOUBLE CHECK YOU HAVE GIVEN THE ADDRESS WITH CORRECT STREET NUMBER AND SPELLING.
THE APPROXIMATE DELIVERY TIMES ARE:

WESTERN AND MIDDLE EUROPE 2-4 BUSINESS DAYS
SCANDINAVIA 2-4
SOUTHERN AND EAST EUROPE 3-7
MIDDLE EAST 6-9
AFRICA 6-9
USA AND CANADA 3-5
JAPAN 3-4
CHINA 7-11
AUSTRALIA 4-7
SOUTH AMERICA 6-15

IN THE EVENT OF UNUSUAL DELAY WE WILL SEND YOU AN EMAIL.

RETURNS/EXCHANGES

ANUSCHKA HOEVENER AND TEAM ARE COMMITTED TO PROVIDING YOU PRODUCTS OF HIGH QUALITY. IF YOU ARE NOT SATISFIED WITH YOUR ORDER, WE COMMIT OURSELVES TO EXCHANGE OR REFUND THE PRODUCTS CONCERNED. THE EXPENSE OF RETURN WILL BE PAYABLE BY YOU. YOU HAVE 7 DAYS FROM THE DATE OF RECEPTION TO INFORM US IF YOU INTEND TO RETURN THE PRODUCT. FOR A FULL REFUND, ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DATE OF RECEPTION AND BE IN PERFECT UNWORN CONDITION WITH ALL ORIGINAL PACKAGING INTACT.
IT SHALL BE THE CUSTOMER'S RESPONSIBILITY TO RETAIN ALL PROOF OF RETURN.
PLEASE INSPECT YOUR ITEMS BEFORE SIGNING THE DELIVERY RECEIPT.
IF DAMAGE HAS BEEN FOUND PLEASE INFORM US IMMEDIATELY BEFORE RETURNING THE ITEM, WHICH WILL BE EXCHANGED AT NO EXTRA COST TO YOU.
SALE ITEMS MAY NOT BE RETURNED NOR EXCHANGED.

SECURITY

ANUSCHKA HOEVENER WEBSHOP USES PAYPAL FOR ITS ONLINE TRANSACTIONS. PAYPAL IS A SECURE PLATFORM FOR ONLINE COMMERCE. ALL OF YOUR INFORMATION WILL BE KEPT CONFIDENTIAL AND WILL NOT BE SHARED WITH ANY THIRD PARTIES.